Shipping and Returns Policy
This Shipping and Returns document applies to all shoe purchases made on pnryspoolheel.com. Hong Kong Square Mile Limited manages order fulfillment, shipping, returns, and refunds. This document describes shipping methods, delivery timeframes, return eligibility, refund processing, and customer obligations.
Order Processing
Orders are processed Monday through Friday. Orders placed before 2:00 PM Eastern Time are processed same business day. Orders placed after 2:00 PM Eastern Time are processed next business day. Weekend orders are processed Monday. Hong Kong Square Mile Limited sends a confirmation email to the customer email address.
Shipping Methods and Delivery Timeframes
Standard shipping delivers within 5 to 10 business days after processing. Expedited shipping delivers within 3 to 5 business days after processing. Express shipping delivers within 1 to 2 business days after processing. Delivery times are measured from the shipment date. Carrier delays extend delivery beyond the listed timeframes. Hong Kong Square Mile Limited sends a tracking number when the order ships.
Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and selected method. Standard shipping costs $9.95. Expedited shipping costs $19.95. Express shipping costs $34.95. Free standard shipping applies to orders over $75.00. International shipping costs $29.95 to $59.95 depending on destination.
International Shipping
Hong Kong Square Mile Limited ships to Canada, United Kingdom, Australia, New Zealand, Japan, South Korea, and European Union countries. International delivery takes 10 to 21 business days. Customs duties, taxes, and import fees are the buyer's responsibility. Hong Kong Square Mile Limited does not collect these fees at checkout.
14-Day No-Reason Refund Policy
Buyer has 14 calendar days from the delivery date to request a refund for any reason. No reason is required. Buyer returns shoes for a refund within this window. The return window begins on the delivery date recorded by the carrier. Requests after 14 days are not accepted. The refund includes the item price and the original shipping cost. Buyer bears return shipping costs.
Return Eligibility
Shoes must be unworn, unwashed, and in original packaging. Shoes must include the original box, tags, and accessories. Shoes showing wear, scuffs, dirt, odors, or damage are not eligible. Final sale items are not eligible. Gift cards are not eligible. Customized shoes are not eligible.
Return Shipping Costs
Buyer bears all return shipping costs. Buyer chooses the return carrier and pays return shipping charges. Hong Kong Square Mile Limited does not provide prepaid return labels. Return shipping costs are non-refundable. If the return is due to Hong Kong Square Mile Limited error, Hong Kong Square Mile Limited reimburses reasonable return shipping costs after inspection.
Step-by-Step Return Process
Step 1: Contact Hong Kong Square Mile Limited at [email protected] within 14 calendar days of delivery. Provide the order number, item name, and reason for return. Step 2: Hong Kong Square Mile Limited sends return authorization within 2 business days. Step 3: Pack the shoes in the original box and packaging. Step 4: Ship the return to the recipient. The recipient must be Hong Kong Square Mile Limited, the contact phone is +852 6263 5050, and the specific return address is FLAT/RM 305 3/F YEN SHENG CENTRE 64 HOI YUEN ROAD KWUN TONG KL. Step 5: Send the tracking number to [email protected]. Step 6: Hong Kong Square Mile Limited inspects the return within 5 business days of receipt. Step 7: Hong Kong Square Mile Limited approves or rejects the refund. Step 8: Approved refunds are processed to the original payment method.
Refund Processing Times
Refund arrival time is at least 14 days from approval. Refunds take longer during peak periods. Credit card refunds take at least 14 days. Debit card refunds take at least 14 days. Bank transfer refunds take at least 14 days. PayPal refunds take at least 14 days.
PayPal Refund Timelines
PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions receive PayPal refunds within 30 days. Hong Kong Square Mile Limited follows all applicable local refund laws.
Exchanges
Hong Kong Square Mile Limited does not process direct exchanges. Buyer returns eligible shoes for a refund. Buyer places a new order for the desired size or color. The new order is subject to current price and availability.
Damaged or Incorrect Items
Buyer must inspect shoes upon delivery. If shoes arrive damaged or incorrect, buyer contacts Hong Kong Square Mile Limited within 48 hours of delivery. Provide the order number and photographs. Hong Kong Square Mile Limited sends a replacement or refund. Hong Kong Square Mile Limited covers return shipping for damaged or incorrect items.
Non-Returnable Items
Final sale shoes are non-returnable. Gift cards are non-returnable. Customized shoes are non-returnable. Shoes without original packaging are non-returnable. Shoes worn outdoors are non-returnable.
Order Tracking
Hong Kong Square Mile Limited sends a tracking number to the customer email address after shipment. The customer uses the tracking number on the carrier website. The customer contacts Hong Kong Square Mile Limited at [email protected] if the tracking number does not update within 3 business days.
Delivery Delays
Hong Kong Square Mile Limited is not responsible for carrier delays, weather events, customs holds, or incorrect addresses. The customer must provide a complete and accurate shipping address. The customer pays reshipping costs for orders returned due to an incorrect address.
Policy Updates
Hong Kong Square Mile Limited updates this Shipping and Returns document. The current version applies to all orders placed on pnryspoolheel.com. The customer reviews this document before purchase.
Contact Information
For shipping and return questions, contact Hong Kong Square Mile Limited at [email protected] or +852 6263 5050. Mailing address: FLAT/RM 305 3/F YEN SHENG CENTRE 64 HOI YUEN ROAD KWUN TONG KL. Website: pnryspoolheel.com.