Terms of Service
These Terms of Service govern use of pnryspoolheel.com and all purchases of shoes from Hong Kong Square Mile Limited. By using pnryspoolheel.com, creating an account, or placing an order, the customer agrees to these Terms of Service.
Account Responsibilities
The customer must be at least 18 years old or have lawful permission from a parent or legal guardian. The customer must provide accurate, current, and complete information during account registration and checkout. The customer is responsible for maintaining the confidentiality of account credentials. The customer must notify Hong Kong Square Mile Limited immediately of unauthorized account use. Hong Kong Square Mile Limited may suspend or terminate any account that violates these Terms of Service or applicable law.
Orders and Payment
Hong Kong Square Mile Limited sells shoes. Product descriptions, images, and availability may change. The customer must review size, color, style, quantity, and shipping address before ordering. Hong Kong Square Mile Limited may refuse or cancel orders for suspected fraud, incorrect pricing, stock unavailability, or legal compliance. All prices are displayed at checkout. The customer must pay the total amount using an accepted payment method. The customer is responsible for taxes, duties, and customs fees. Hong Kong Square Mile Limited may correct pricing errors before dispatch.
Shipping and Delivery
Hong Kong Square Mile Limited ships to the address provided by the customer. Delivery times are estimates. Risk of loss passes upon carrier delivery confirmation. The customer must inspect delivered shoes and report visible damage or incorrect items to Hong Kong Square Mile Limited within 14 days of delivery.
14 days No-Reason Refund Policy
The customer may request a refund for any eligible shoe purchase within 14 days of delivery without providing a reason. The customer must contact Hong Kong Square Mile Limited at [email protected] within 14 days of delivery and follow return instructions. The customer must return shoes in unused, unworn, and undamaged condition with original packaging, tags, and accessories. Hong Kong Square Mile Limited may deny a no-reason refund if returned shoes are worn, altered, damaged, soiled, or missing components. The customer bears return shipping costs unless the return results from an error by Hong Kong Square Mile Limited or a defective product.
Refund Processing Time
After Hong Kong Square Mile Limited receives and approves returned shoes, refund processing and arrival to the customer's account takes at least 14 days. This period begins on the approval date. The refund is issued to the original payment method. The customer's bank, card issuer, or payment provider may add time. The customer must allow at least 14 days for the refund to arrive after approval. Hong Kong Square Mile Limited is not responsible for delays caused by the customer's financial institution.
PayPal Refund Timing
PayPal refunds take at least 14 days from the date Hong Kong Square Mile Limited approves the refund. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer must allow at least 14 days for a PayPal refund to be processed and delivered to the customer's PayPal account. If local law requires a longer period, the PayPal refund may take up to 30 days. The customer must contact PayPal for posting times after Hong Kong Square Mile Limited has issued the refund.
Return Conditions
The customer must package returned shoes securely and include the order number and refund request inside the package. Hong Kong Square Mile Limited is not responsible for returns lost or damaged in transit. The customer should use a trackable shipping method. Hong Kong Square Mile Limited may reject returns that do not meet these conditions. If a return is rejected, Hong Kong Square Mile Limited may ship the shoes back at the customer's expense.
Order Cancellation
The customer may request cancellation before dispatch. If approved before dispatch, Hong Kong Square Mile Limited will cancel the order and issue a refund under the refund processing terms. If the order has been dispatched, the customer must use the 14 days no-reason refund policy. Hong Kong Square Mile Limited may cancel an order for stock unavailability, pricing errors, suspected fraud, or legal compliance.
Intellectual Property
Content on pnryspoolheel.com consists of text, images, logos, graphics, and software owned by Hong Kong Square Mile Limited or licensors of Hong Kong Square Mile Limited. The customer may not copy, reproduce, distribute, modify, or exploit any content without written permission from Hong Kong Square Mile Limited. The customer may not use automated tools to scrape, harvest, or extract data from pnryspoolheel.com.
Limitation of Liability
To the maximum extent permitted by law, Hong Kong Square Mile Limited is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of pnryspoolheel.com or purchase of shoes. The total liability of Hong Kong Square Mile Limited for any claim is limited to the amount paid by the customer for the relevant order. This limitation does not apply to liability that cannot be limited under Hong Kong law.
Governing Law and Dispute Resolution
These Terms of Service are governed by Hong Kong law. Any dispute arising from these Terms of Service or from purchases on pnryspoolheel.com is subject to the exclusive jurisdiction of the courts of Hong Kong. The customer agrees to attempt good-faith resolution by contacting Hong Kong Square Mile Limited at [email protected] before starting legal action. If resolution is not reached, the dispute must be brought in Hong Kong courts.
Contact Information
The customer may contact Hong Kong Square Mile Limited at FLAT/RM 305 3/F YEN SHENG CENTRE 64 HOI YUEN ROAD KWUN TONG KL, [email protected], or +852 6263 5050.